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Shipping Policy

SHIPPING POLICY

Thank you for shopping with Project 029. Please read through our shipping policy for important details regarding the processing and delivery of your orders.

ORDER PROCESSING & PRODUCTION TIME

  • All orders will take 4-6 weeks for production and shipping, unless otherwise stated in the product release information.

  • Please carefully review product descriptions and release details, as they may include specific shipping timelines.

SHIPPING METHODS & DELIVERY TIME

  • Once your order is shipped, you will receive an email confirmation with the corresponding tracking information.

  • Standard Shipping: Estimated to arrive within 5-7 business days after the item has shipped.

  • Expedited Shipping: Available at checkout for faster delivery, typically within 2-3 business days after shipping.

Please note that shipping times are estimates and may vary depending on your location and shipping carrier.

SHIPPING FEES

  • Shipping fees are calculated at checkout based on the selected shipping method and your location.

  • Free shipping may be available during special promotions or for qualifying orders.

SHIPPING LOCATIONS

We currently ship to [List of countries or regions]. If you are located outside of our shipping areas, please contact us for more information.

TRACKING YOUR ORDER

  • After your order ships, you will receive an email with tracking information to monitor your shipment.

  • You can use the tracking number to check the status of your package through the corresponding carrier's website.

ADDRESS CHANGES & ORDER CANCELLATION

  • We are unable to modify the shipping address once an order has been processed. Please double-check your information before confirming your order.

  • If you need to cancel your order, please contact us within 24 hours. After this period, we cannot guarantee cancellation.

DELIVERY ISSUES

  • Incorrect Address: We are not responsible for orders shipped to incorrect addresses provided at checkout. If a package cannot be delivered due to an incorrect address, the customer will be responsible for the shipping costs.

  • Lost or Stolen Packages: Project 029 is not responsible for lost or stolen packages once they are marked as “shipped” or “delivered” by the carrier. If your package is lost or missing, please file a claim directly with the carrier. For additional assistance, you may contact us at clientservices@project-029.com.

CUSTOMS & DUTIES (INTERNATIONAL SHIPPING)

  • Customs Fees: For international orders, customs duties, taxes, and import fees are the responsibility of the customer.

  • Import Restrictions: Please be aware that customs regulations vary by country, and delays may occur due to customs processing. We are not responsible for any customs-related delays or restrictions.

DELAYS

  • We are not responsible for delays caused by the carrier, customs, or weather-related factors.

  • If there are significant delays in production or shipping, we will notify you as soon as possible.

Contact Us
For any questions or shipping-related inquiries, feel free to reach out to us at:
Email: clientservices@project-029.com